Frequently Asked Questions

You can easily calculate your ring size in the following two ways:

1. Measure the circumference of another ring that fits well.

2. Measure the diameter of your finger with a piece of paper, scissors, and a ruler.

Exchange

⭐ Most chosen – Option 1: Fast exchange service

€14.95 / £14.95 per ring, including free shipping*

Want to receive the correct size quickly? With our fast exchange service, we will immediately send you a new ring (same color) in the correct size.

• You will receive the new ring without having to return the old one
• You can keep the original ring (perfect as a spare or to give as a gift)
• Faster and easier than returning

This service is designed to get you the correct size as quickly as possible, without hassle.

Here's how it works

Contact us via the contact form at the bottom of this page or email to info@luminora.nl

Please include in your message:

• Subject: Exchange - Option 1
• Order number: #XXXXX
• Ring name + desired size

We respond within 24 hours on business days and usually ship your new ring the same day.

Note: this option is available for both worn and unworn rings.

*A fee of €19.95 / £19.95 applies for the Gemini Ring.

Option 2 – Return and exchange

You can also choose to return the ring and then receive the correct size.

Fill out the contact form at the bottom of this page or email us at info@luminora.nl

Please include in your message:

• Subject: Exchange Option 2
• Order number: #XXXXX
• Ring name + desired size

Return shipping costs are at your own expense. You need to create the return label yourself via a carrier of your choice (such as DHL, UPS, FedEx or another service).

Once we have received and processed the ring, we will send you the correct size.

Important

• The ring must be unworn
• All labels and original packaging must be intact
• Exchange requests can be submitted within 30 days after receipt of your order
• We are not responsible for any import duties, taxes, or customs fees on return shipments. Unpaid charges may result in the shipment being refused or returned.

Our rings are made from various materials, including:

✓ Diverts attention from anxious tendencies.
✓ Safe and healthy alternative to other harmful habits.
✓ Subtle way to manage stress and anxiety in any environment.
✓ Twisting, sliding, or spinning the ring provides distraction from anxious thoughts and tendencies.

We understand how important it is to be able to discreetly enjoy the benefits of our relaxation rings. That is why our rings are designed to make as little noise as possible.

Click here to hear the sound for yourself in a short video.

All of our orders are shipped using a secure, tracked delivery method from our warehouse in the Netherlands.

Free shipping is available on orders over €50 / £50. No code necessary, free shipping will be applied at checkout. 

Please note:
Delivery times are estimates and may vary during peak periods, holidays, and customs processing.

Small orders under €10 / £10 are subject to a shipping surcharge, which will be calculated at checkout.

All of our orders are shipped using a secure, tracked delivery method from our warehouse in the Netherlands.

Free shipping is available on orders over €50 / £50. No code necessary, free shipping will be applied at checkout. 

With every order, you will receive one free jewellery box!

You can order extra jewellery boxes. Click here to view all accessories.

If there are any issues, please contact us at: info@luminora.nl We will try to resolve your problem as quickly as possible!

Exchange

⭐ Most chosen – Option 1: Fast exchange service

€14.95 / £14.95 per ring, including free shipping*

Want to receive the correct size quickly? With our fast exchange service, we will immediately send you a new ring (same color) in the correct size.

• You will receive the new ring without having to return the old one
• You can keep the original ring (perfect as a spare or to give as a gift)
• Faster and easier than returning

This service is designed to get you the correct size as quickly as possible, without hassle.

Here's how it works

Contact us via the contact form at the bottom of this page or email to info@luminora.nl

Please include in your message:

• Subject: Exchange - Option 1
• Order number: #XXXXX
• Ring name + desired size

We respond within 24 hours on business days and usually ship your new ring the same day.

Note: this option is available for both worn and unworn rings.

*A fee of €19.95 / £19.95 applies for the Gemini Ring.

Option 2 – Return and exchange

You can also choose to return the ring and then receive the correct size.

Fill out the contact form at the bottom of this page or email us at info@luminora.nl

Please include in your message:

• Subject: Exchange Option 2
• Order number: #XXXXX
• Ring name + desired size

Return shipping costs are at your own expense. You need to create the return label yourself via a carrier of your choice (such as DHL, UPS, FedEx or another service).

Once we have received and processed the ring, we will send you the correct size.

Important

• The ring must be unworn
• All labels and original packaging must be intact
• Exchange requests can be submitted within 30 days after receipt of your order
• We are not responsible for any import duties, taxes, or customs fees on return shipments. Unpaid charges may result in the shipment being refused or returned.

Would you like to return an order? Please contact us at info@luminora.nl. Include your order number so we can assist you quickly.

Refund via original payment method
Would you prefer to have the amount refunded via your original payment method? That’s possible! Once your return is processed, you will receive a confirmation email. Please note that it may take up to 10 working days for the amount to be visible in your account.

With 2+2, 2+1 & 1+1 deals or bundles, the discount is voided if one of the items is returned.

Unfortunately, it sometimes happens that a product gets damaged during shipping or production. Of course, we would like to resolve this with you. Please send a message to info@luminora.nl with a photo of the issue. Our customer service will provide an appropriate solution as soon as possible. In most cases, the defective jewellery does not need to be returned.

Your order number can be found in the confirmation email you received after placing your order. This is a five-digit code (#XXXXX). If you did not receive this email correctly, our customer service will be happy to assist you.