Privacy Policy

This privacy policy describes how luminora.nl (the "Site" or "we") collects, uses, and discloses your personal information when you visit the Site or make a purchase.

If you have any questions after reviewing this policy, want more information about our privacy policy, or wish to file a complaint, you can contact us via email at info@luminora.nl

The collection of personal information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information needed to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to all information about an identifiable person (including the information below) as "Personal Information." See the list below for more information about what Personal Information we collect and why.

Device information

Purpose of collection: to accurately load the Site for you and to perform analysis on the use of the Site to optimize our Site.

Source of collection: Automatically collected when you visit our Site using cookies, log files, web beacons, tags, or pixels.

Disclosure for a business purpose: shared with our processor Shopify.

Collected personal information: web browser version, IP address, time zone, cookie information, which sites or products you view, search terms, and how you interact with the site.

Order information

Purpose of collection: to deliver products or services to you to fulfill our contract, process your payment information, arrange shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risks or fraud, and when in accordance with the preferences you have shared with us, provide you with information or advertising regarding our products or services.

Source of collection: collected from you.

Disclosure for a business purpose: shared with our processor Shopify.

Collected personal information: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

Information about customer support

Purpose of collection:

Source of collection:

Disclosure for a business purpose:

Collected personal information:

Purpose of collection: to provide customer support.

Source of collection: collected from you

Disclosure for a business purpose:

Collected personal information:

Minors

The Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at the address above to request deletion.

Sharing Personal Information

We share your Personal Data with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

We use Shopify to power our online store. You can read more about how Shopify uses your Personal Data here: https://www.shopify.com/legal/privacy.

We may share your Personal Data to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

Behavioral advertising

As described above, we use your Personal Data to provide you with targeted ads or marketing communications that we believe may be of interest to you. For example:

• We use Google Analytics to help us understand how our customers use the site. You can read more about how Google uses your personal information here: https://www.google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
• We share information about your use of the site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

• We use Shopify Audiences to help us show ads on other websites with our advertising partners to buyers who have made purchases from other Shopify merchants and who may also be interested in what we have to offer. We also share information about your use of the Site, your purchases, and the email address associated with your purchases with Shopify Audiences, allowing other Shopify merchants to make offers that you may be interested in.

For more information on how targeted advertising works, you can visit the educational page of the Network Advertising Initiative ("NAI") at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

>FACEBOOK - https://www.facebook.com/settings/?tab=ads

>GOOGLE - https://www.google.com/settings/ads/anonymous

>BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads].

>Additionally, you can opt out of some of these services by visiting the opt-out portal of the Digital Advertising Alliance at: https://optout.aboutads.info/.

>Use of personal information

>We use your personal information to provide our services to you, including: offering products for sale, processing payments, shipping and fulfilling your order, and keeping you informed about new products, services, and offers.

>Legal basis

>Under the General Data Protection Regulation ("GDPR"), if you are a resident of the European Economic Area ("EEA"), we process your personal data on the following legitimate grounds:

>Your consent;

>The execution of the contract between you and the Site;

>Compliance with our legal obligations;

>To protect your vital interests;

>To perform a task in the public interest;

>For our legitimate interests, which do not override your fundamental rights and freedoms.

>Retention

>When you place an order through the Site, we retain your Personal Information for our records, unless and until you ask us to delete this information. For more information about your right to deletion, see the 'Your Rights' section below.

>Automated decision-making

>If you are a resident of the EEA, you have the right to object to processing that is based solely on automated decision-making (including profiling), when that decision-making has legal effects for you or otherwise significantly affects you.

>We do use fully automated decision-making that has legal or otherwise significant consequences using customer data.

>Our processor Shopify uses limited automated decision-making to prevent fraud that has no legal or otherwise significant consequences for you.

>Services that include elements of automated decision-making include:

>Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist remains for a few hours.

>Temporary blocking of credit cards linked to IP addresses that are on the blacklist. This blacklist remains for a few days.

>GDPR

>If you are a resident of the EEA, you have the right to access the Personal Data we hold about you, to transfer it to a new service, and to request that your Personal Data be corrected, updated, or deleted. If you wish to exercise these rights, please contact us using the contact details above.

>Your personal data is initially processed in Ireland and then transferred outside of Europe for storage and further processing, including in Canada and the United States. For more information on how data transfers comply with GDPR, see Shopify's GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

>Cookies

>A cookie is a small amount of information that is downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies enhance your browsing experience by allowing the website to remember your actions and preferences (such as login and region selection). This means you do not have to enter this information every time you return to the site or browse from one page to another. Cookies also provide information about how people use the website, for example, whether it is their first visit or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and our services.

Cookies that are necessary for the functioning of the store

Reporting and Analytics

How long a cookie remains on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Session cookies remain until you stop browsing, and persistent cookies remain until they expire or are deleted. Most of the cookies we use are persistent and expire between 30 minutes and two years after they are downloaded to your device.

You can control and manage cookies in various ways. Please note that deleting or blocking cookies may negatively impact your user experience and that parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser's controls, which you can often find in the "Tools" or "Preferences" menu of your browser. More information on how to change your browser settings or how to block, manage, or filter cookies can be found in your browser's help file or through sites like: www.allaboutcookies.org.

Please note that blocking cookies may not completely prevent us from sharing information with third parties, such as our advertising partners. To exercise your rights or to opt out of certain uses of your information by these parties, please follow the instructions in the "Behavioral Advertising" section above.

Do Not Track
Because there is no consistent industry knowledge on how to respond to "Do Not Track" signals, we do not change our data collection and usage practices when we detect such a signal from your browser.

Changes
We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

Complaints
As mentioned above, if you wish to file a complaint, you can contact us by email or by post using the details under "Contact" above.

If you are not satisfied with our response to your complaint, you have the right to submit your complaint to the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: https://autoriteitpersoonsgegevens.nl/nl/zelf-doen/gebruik-uw-privacyrechten/klacht-melden-bij-de-ap

Last updated: 11-03-2024